After ship

Currently shipping times might be extended due to airlines taking less cargo on board, so some shipments might need more time than normal to get out of the country.

——————————–

All orders are shipped registered (with trackingnumber) from Bangkok, Thailand. We use standard airmail and ePacket from Thailand Post.

ePacket is normally a faster option with shipping times said to be approx 3-9 days, but due to the Covid-19 situation the shipping times have been longer.  ePacket is only available to a limited number of countries.

——————————–

Shipping cost depends on weight, location and shipping method.

——————————–

You can track the shipment through the postal service in YOUR country, but maybe NOT until it`s arrived in your country AND registered online there. Some shipments might not be registered online, or updated, in your country until after delivery.

——————————–

Items listed as “Backorder” will normally be available within 1-4 days after an order has been made, but we have more than 15,000 different items, so in some cases it take more time. If it take a while, you can then get another item, or a refund, if you don`t want to wait.

——————————–

You will always get several emails from us after you have made an order: First you will get an order confirmation with all the info you need. When your order has been sent you will first get an email with the trackingnumber, and then you will get a final email telling you that the order has been sent, which will also include all the info you need.  If you pay through Paypal, then you will also get an email from them.

Please note: Your order may split into two or more shipments. If this occurs, you will be notified and receive a tracking number for each shipment.

—————————–

We recommend that you register an account at our store. You will then have access to your orders and all info there, and you won`t need to check your emails.

If you want access to orders made before you register an account, then you need to contact us to get access to them.

——————————–

ePacket is a new, faster shipping method for shipments up to 2 kilos (UK up to 5 kilos). Shipping time is said to be only approx 3-9 days during normal times. Due to Covid-19 it will take more time.

—————————————————————

Be aware that shipping times might be longer than normal due to the Covid-19 situation!

—————————————————————

Shipping time for orders sent during this period is expected to be longer than mentioned below.

Sorry for any inconvenience!


Normal shipping times (APPROX) before Covid-19:

Germany, Ireland, Belgium 10-20 days

Scandinavia 2-3 weeks

United Kingdom, France, Spain, Netherlands 2-4 weeks

Austria, Greece, Italy, Russia 3-5 weeks

All other European countries 3-5 weeks

Australia, New Zealand, Asian countries 2-3 weeks

Canada 2-5 weeks

USA 2-5 weeks

South-American countries 3-8 weeks

South Africa, Israel 3-6 weeks

It might take longer, or faster in some cases, than mentioned above, but most orders are delivered within those times. During holiday periods, Christmas etc, shipping time might be longer.


Contact us if you have any questions!