All orders are shipped registered (with trackingnumber) from Bangkok, Thailand. We use standard airmail and ePacket from Thailand Post.
ePacket is normally a faster option with shipping times said to be approx 3-9 days, but due to the Covid-19 situation the shipping times have been longer. ePacket is only available to a limited number of countries (see list of countries below).
Shipping cost depends on weight, location and shipping method.
Orders will normally ship within 2 working days, and we will send you the trackingnumber on or near the shippingdate. It might take a bit longer in busy periods, and around holidays etc.
You can track the shipment through the postal service in YOUR country, but maybe NOT until it`s arrived in your country AND registered online there. Some shipments might not be registered online, or updated, in your country until after delivery.
Items listed as “Backorder” will normally be available within 1-4 days after an order has been made, but we have more than 15,000 different items, so in some cases it take more time. If it take a while, you can then get another item, or a refund, if you don`t want to wait.
You will always get several emails from us after you have made an order: First you will get an order confirmation with all the info you need. When your order has been sent you will first get an email with the trackingnumber, and then you will get a final email telling you that the order has been sent, which will also include all the info you need. If you pay through Paypal, then you will also get an email from them.
Please note: Your order may split into two or more shipments. If this occurs, you will be notified and receive a tracking number for each shipment.
We recommend that you register an account at our store. You will then have access to your orders and all info there, and you won`t need to check your emails.
If you want access to orders made before you register an account, then you need to contact us to get access to them.
SHIPPING METHODS AND WHAT COUNTRIES WE CAN SHIP TO HAVE BEEN LIMITED SINCE APRIL 2020. HERE`S THE LATEST UPDATES:
Updated on January 13th, 2022: Standard Airmail through Thailand Post is available to the following countries: Algeria, Argentina, Australia, Austria, Bangladesh, Belgium***, Bhutan, Brazil***, Bulgaria, Cambodia, Canada, China, Croatia, Czech Republic, Denmark***, Estonia, Finland, France***, Germany, Greece***, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy*, Japan, Laos, Luxembourg, Malaysia, Maldives, Mexico, Monaco, Morocco, Netherlands, New Zealand (temporarely suspended from November 22), Nigeria, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Russia, Serbia, Singapore, Slovakia*, South Africa, South Korea, Spain, Sweden, Switzerland***, Taiwan, Thailand (EMS), Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.
***Registered airmail is temporarely suspended (from November 2021), so we will use ePacket instead.
*Registered airmail to New Zealand, Mexico and Slovakia is temporarely suspended from November 2021.
Thailand Post`s ePacket is available to Australia, Austria, Belgium, Bhutan, Brazil, Canada, China, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Italy (temporarely suspended), Japan, Luxembourg, Malaysia, Netherlands, New Zealand (temporarely suspended), Norway, Philippines, Poland, Portugal, Romania, Russia, Singapore, South-Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom and Vietnam.
ePacket is a new, faster shipping method for shipments up to 2 kilos (UK up to 5 kilos). Shipping time is said to be only approx 3-9 days during normal times. Due to Covid-19 it will take more time.
We do no longer ship to Cyprus, Ireland and Slovenia.
Be aware that shipping times might be longer than normal due to the Covid-19 situation!
Payments can be made through Paypal, and to our bank account in Norway.
– – – – –
Shipping time for orders sent during this period is expected to be longer than mentioned below.
Sorry for any inconvenience!
Normal shipping times (APPROX) before Covid-19:
Germany, Ireland, Belgium 10-20 days
Scandinavia 2-3 weeks
United Kingdom, France, Spain, Netherlands 2-4 weeks
Austria, Greece, Italy, Russia 3-5 weeks
All other European countries 3-5 weeks
Australia, New Zealand, Asian countries 2-3 weeks
Canada 2-5 weeks
USA 2-5 weeks
South-American countries 3-8 weeks
South Africa, Israel 3-6 weeks
It might take longer, or faster in some cases, than mentioned above, but most orders are delivered within those times. During holiday periods, Christmas etc, shipping time might be longer.