Shipping & Payment

Your shipment may take longer to arrive than usual. We’re experiencing delays to most countries due to limited flights and increased parcel volumes during the Covid-19 pandemic.
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All orders are shipped registered (with trackingnumber) from Bangkok, Thailand. We use standard airmail to most countries, and economy airmail to a few countries that still have a reasonable shippingtime for that option. We have also been using DHL Global Mail from May 2020, and Thailand Post`s ePacket from July 2020.

ePacket is a faster option with shipping time during normal times said to be approx 3-9 days. During the current Covid-19 situation the shipping time has been 9-15 days, but that`s still faster than other shipping methods now.  ePacket is only available to a limited number of countries in Europe and Asia plus Canada, and for shipments up to 2 kgs.
Shipping cost depends on weight, location and shipping method.

Be aware that DHL Global Mail is NOT the same as DHL Express! Shipping times should be expected to be the same as mentioned at the bottom of this page (longer now due to Covid-19).

Orders will normally ship within 2 working days, and we will send you the trackingnumber on or near the shippingdate. It might take a bit longer in busy periods, and around holidays etc.

You can track the shipment through the postal service in YOUR country, but maybe NOT until it`s arrived in your country AND registered online there. Some shipments might not be registered online, or updated, in your country until after delivery. If your order is sent through DHL Global Mail, it will still be delivered by your local postal service. DHL only bring it to your country. Trackinginfo might be available at the websites of both DHL and your country`s postal service. It might take a while between updates on DHL shipments.
DHL`s trackingsite: https://www.dhl.com/global-en/home/tracking.html

Items listed as “Backorder” will normally be available within 1-4 days after an order has been made, but we have more than 13,000 different items, so in some cases it take more time. If it take a while, you can then get another item, or a refund, if you don`t want to wait.

You will always get several emails from us after you have made an order: First you will get an order confirmation with all the info you need. When your order has been sent you will get an email with the trackingnumber, and you will get a final email telling you that the order has been sent, which will also include all the info you need.  If you pay through Paypal, then you will also get an email from them.

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SHIPPING METHODS AND WHAT COUNTRIES WE CAN SHIP TO HAVE BEEN LIMITED SINCE APRIL. HERE`S THE LATEST UPDATES:

Summary August 21:  Standard Airmail through Thailand Post is available to the following countries: Argentina, Austria, Belgium, Bhutan, Brazil, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Japan, South-Korea, Luxembourg, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand (EMS), Turkey and United Kingdom.

Economy Airmail is currently not available to any country and orders will NOT be sent until it`s available again, when the buyer chose this method!

The following countries are available through DHL Global Mail:  Albania, Andorra, Armenia, Australia, Belarus, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Hungary, Iceland, Indonesia, Ireland, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, North Macedonia, Oman, Qatar, Romania, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine and United States.

There is currently NO available shipping methods to these countries:  Cambodia, Chile, El Salvador, India, Israel, Kosovo, Laos, Moldova, Montenegro, New Zealand, Papua New Guinea, Philippines, South Africa, United Arab Emirates, Uruguay and Venezuela.

If your country is not mentioned above, please ask us.

Be aware that shipping times might be longer than normal due to the Covid-19 situation!

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Update August 20: Thailand Post`s ePacket is now available to Australia, Austria, Belgium, Bhutan, Canada, Finland, France, Germany, Greece, Hong Kong, Italy, Japan, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Taiwan, United Kingdom and Vietnam. This is a new, faster shipping method for shipments up to 2 kilos (UK up to 5 kilos). It`s also value for money to most countries. Shipping time is said to be only approx 3-9 days during normal times. Due to Covid-19 it takes approx 8-15 days to Asia and Europe, 3-4 weeks to Australia and 4-5 weeks to Canada. Until further notice this option is only visible to logged in users, so register an account at our store if you haven`t already. More countries to follow.

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Click here for all shipping updates during the Covid-19 pandemic.

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Please follow this page for updates.

Shipping time for orders sent during this period is expected to be longer than normal.

Sorry for any inconvenience!

 


Normal shipping times (APPROX):

Germany, Ireland, Belgium 10-20 days

Scandinavia 2-3 weeks

United Kingdom, France, Spain, Italy, Greece, Netherlands 2-4 weeks

Austria, Russia 3-5 weeks

All other European countries 3-5 weeks

Australia, New Zealand, Asian countries 2-3 weeks

Canada 2-5 weeks

USA 2-5 weeks

South-American countries 3-8 weeks

South Africa, Israel 3-6 weeks

It might take longer, or faster in some cases, than mentioned above, but most orders are delivered within those times. During holiday periods, Christmas etc, shipping time might be longer.


Payments can be made through Paypal, and to our bank accounts in Norway and Denmark.

Contact us if you have any questions!