Shipping & Payment

All orders are shipped registered (with trackingnumber) from Bangkok, Thailand. We use standard airmail to most countries, and economy airmail to a few countries that still have a reasonable shippingtime with that option. We are also using DHL Global Mail to some countries from May 2020.
Shipping cost depends on weight, location and shipping method.

Orders will normally ship within 2 working days, and we will send you the trackingnumber on or near the shippingdate. It might take a bit longer in busy periods, and around holidays etc.

You can track the shipment through the postal service in YOUR country, but maybe NOT until it`s arrived in your country AND registered online there. Some shipments might not be registered online, or updated, in your country until after delivery. If your order is sent through DHL Global Mail, it will still be delivered by your local postal service. DHL only bring it to your country. Trackinginfo might be available at the websites of both DHL and your country`s postal service. It might take a while between updates on DHL shipments.

Items listed as “Backorder” will normally be available within 1-4 days after an order has been made, but we have more than 12,000 different items, so in some cases it take more time. If it take a while, you can then get another item, or a refund, if you don`t want to wait.

You will always get several emails from us after you have made an order: First you will get an order confirmation with all the info you need. When your order has been sent you will get an email with the trackingnumber, and you will get a final email telling you that the order has been sent, which will also include all the info you need.  If you pay through Paypal, then you will also get an email from them.

IMPORTANT INFO REGARDING THE WORLDWIDE COVID-19 SITUATION:

Update July 7: DHL Global Mail is now available again to Canada and Japan. Be aware that the shippingtime to Canada might be 1-2 months, and that online tracking might not be available until after delivery. DHL only bring the shipments to Canada, so Canada Post will deliver them.

Shippingtime to Japan is said to be approx 2-3 weeks.

Update July 1: The ban on arriving international passenger flights ended last night, so more flights will soon be available to bring cargo from Thailand. There are still several restrictions for arriving flights, so it will take some days to see which airlines who will resume flying, from when and from/to which countries. We expect an update on available shipping methods from both Thailand Post and DHL Global Mail shortly after July 4-7, which are national holidays. We can`t send any orders during those 4 days.

Update June 18: More countries and shipping methods will be available again within the next 2 weeks, but no details yet. Be aware that shipping times might be longer now than it normally would as there are less flights available both from Thailand and around the world.
Update June 9: DHL Global Mail will be available to Ireland and Slovenia from tomorrow.

New Zealand will also be available, but as with Australia and Norway, at very different price than Thailand Post, so we are not able to ship already made orders yet.

Update June 1: Standard airmail is again available from Thailand Post to the following countries (from tomorrow): Austria, Belgium, Brazil, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Malaysia, Netherlands, Poland, Spain and United Kingdom. Economy airmail is still not available.

There are still no available shipping methods to Canada, Ireland, Japan and New Zealand, neither from Thailand Post or DHL Global Mail.

DHL Global Mail to Australia and Norway is available, but at a very different price than Thailand Post.

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Update May 28: Shipping to many more countries will be available again from Monday.

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Update May 27: More countries available through DHL Global Mail from tomorrow: Greece, Poland, Romania, Lithuania, Finland, Czech Republic and Slovakia.

Update May 26: DHL Global Mail to United States was available from yesterday, and tomorrow Italy will be available. More countries to follow.

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Update May 21: DHL Global Mail is available to Germany, Austria and Netherlands.
Airmail to Sweden is available again, but not economy airmail (SAL), so new orders will have standard airmail until SAL is available again. Faster, but a higher cost.

We will ship to United States again from May 25. More countries to follow in the next few days.

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Update May 20: Airmail shipping to the following countries is available again from today: South Korea, Russia, Portugal, Singapore and Switzerland. More countries will follow later this week.

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Update May 19: We will start to send orders to several countries again from May 21. Which countries and other info will follow later this week.

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Update April 30: Airmail will be available again some time in May. No dates yet, but airmail to some countries will be back earlier than others. All orders will be sent as soon as it`s possible to do so.

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UPDATE APRIL 1: Airmail shipping to all countries except China are now unavailable due to no available flights, closed airports and various restrictions around the world. All orders will ship as soon as planes are back in the air. Deliveries to some countries will most likely take more time to resume than others. Please follow this page for updates.

Shipping time for orders sent during this period MIGHT be longer than normal.

Sorry for any inconvenience!

 


Shipping times (APPROX):

Germany, Ireland, Belgium 10-20 days

Scandinavia 2-3 weeks

United Kingdom, France, Spain, Italy, Greece, Netherlands 2-4 weeks

Austria, Russia 3-5 weeks

All other European countries 3-5 weeks

Australia, New Zealand, Asian countries 2-3 weeks

Canada 2-5 weeks

USA 2-5 weeks

South-American countries 3-8 weeks

South Africa, Israel 3-6 weeks

It might take longer, or faster in some cases, than mentioned above, but most orders are delivered within those times. During holiday periods, Christmas etc, shipping time might be longer.


Payments can be made through Paypal, and to our bank accounts in Norway and Denmark.

Contact us if you have any questions!